There’s a number of great books out there on Communication and Consultation skills for General Practice.   This is what I recommend.

If you're and ST1 in GP

Read one of 

  • The Inner Consultation by Roger Neighbour (esp if you like story books)
  • The Naked Consultation by Liz Moulton (very practical)
  • The New Consultation by Pendleton et al. (good intro)

If you're and ST3 in GP

Read one of

  • Skills for Communicating with Patients by Silverman et al  (great phrases & breaks things down into micro-skills)
  • The Naked Consultation by Liz Moulton (covers lots of scenarios)

If you're a GP Trainer